Terms and Conditions maen55 — Platform Terms of Use

1Acceptance of Terms of Use

Welcome to maen55, an online gaming platform based in Malaysia. This Terms and Conditions document constitutes a legally binding agreement between you ("User" or "Member") and maen55 ("Platform", "We", or "maen55").

By accessing, registering for, or using any part of the maen55 platform — including the website, mobile app or any related services — you hereby acknowledge that you have read, fully understood and agree to be bound by these Terms and Conditions, together with the Privacy Policy and all other policies published by maen55 from time to time.

If you disagree with any part of these terms, please stop using the platform immediately. maen55 reserves the right to amend or update these terms at any time, and it is your responsibility to review them periodically.

2Eligibility to Use the Platform

Use of the maen55 platform is restricted to individuals who meet all of the following eligibility criteria:

• Minimum age: You must be at least 18 years at the time of registration. maen55 takes the protection of minors seriously; any account found to have been registered by an underage individual will be terminated immediately and all balances will be forfeited.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under the laws of your country or jurisdiction.
• Personal use: You register and use your maen55 account solely for your own personal use, and not on behalf of any third party.
• Not on a prohibited list: You are not an individual who has been prohibited from using online gaming services by any relevant authority.

3Account Registration and User Responsibilities

Each user is only permitted to hold one (1) maen55 account only. Holding multiple accounts is strictly prohibited and may result in the closure of all associated accounts as well as the forfeiture of all balances and wins.

During registration, you are required to provide accurate, complete, and current information. This includes your full name, date of birth, email address, phone number, and valid banking details. maen55 is not responsible for any losses arising from inaccurate information provided by the user.

You are fully responsible for:

• Keeping your password and account login information confidential.
• All activity occurring within your account, including any financial transactions.
• Notifying maen55 immediately if you suspect any unauthorised access to your account.
• Ensuring that no other party uses your account, including family members or friends.

Maen55 will not be held liable for any losses resulting from unauthorized access to your account if you have been negligent in keeping your login credentials secure.

4Deposits, Withdrawals and Financial Transactions

Maen55 supports a wide range of local Malaysia payment methods including DuitNow, FPX, Internet Banking, Touch 'n Go eWallet, Boost, and GrabPay. All transactions are processed in Malaysian Ringgit (MYR).

Regarding deposits:

• Deposits are processed automatically and credited to your account within minutes.
• Minimum and maximum deposit limits are as stated in the "Deposit" section of the maen55 platform and are subject to change from time to time.
• All deposits must be made from a bank account or digital wallet registered in your own name. Third-party deposits are not accepted.

Regarding withdrawals:

• Withdrawals can only be made to a bank account or digital wallet registered under the same name as your maen55 account.
• All withdrawals will be reviewed by the maen55 finance team before being approved.
• Withdrawals via DuitNow are typically processed within 30 minutes of approval. Other methods may take up to 24 hours.
• Maen55 reserves the right to request additional verification documents before approving any withdrawal, particularly for large amounts.
• Failed withdrawals resulting from incorrect bank details are entirely the user's responsibility.

5Bonuses, Promotions and Wagering Conditions

Maen55 offers a variety of bonuses and promotions to new and existing members. Each bonus or promotion is subject to a wagering requirement and the specific terms stated in the relevant promotion.

General principles that apply to all maen55 bonuses:

• Wagering requirements: All bonuses must meet the specified wagering requirements before wins can be withdrawn. Wagering requirements are as stated in the details of each promotion.
• Validity period: Each bonus has a set validity period. Bonuses not used within that period will expire automatically.
• One bonus at a time: Generally, only one active bonus is permitted at a time unless stated otherwise in the relevant promotion's terms.
• Misuse prohibition: Any attempt to abuse the bonus system — including the use of multiple accounts, hedging (arbitrage), or other methods deemed improper — will result in bonus forfeiture and possible account closure.
• Final decision: maen55's decisions regarding bonus disputes are final and binding.

6Game Rules and Wins

All games on the maen55 platform use a Random Number Generator (RNG) that has been verified and certified by international independent testing bodies. This ensures every game outcome is completely random and cannot be manipulated by any party, including maen55 itself.

The general rules of the games are as follows:

• Game results recorded by the maen55 server are final and binding in all circumstances.
• In the event of a technical disruption during gameplay, maen55 will attempt to resolve the situation based on server records. Decisions made by the technical team are final.
• Any attempt to cheat, hack, exploit system vulnerabilities, or use automation software (bots) is strictly prohibited and may result in account closure and legal action.
• Wins arising from technical errors or system bugs will not be paid out and may be voided by maen55.
• The RTP (Return to Player) value for each game is as stated in the respective game information and represents a theoretical long-term value.

7Responsible Gaming

Maen55 is fully committed to responsible gaming practices. We believe that gaming should be an enjoyable entertainment activity, not a source of stress or financial hardship.

As part of this commitment, maen55 provides the following self-control tools to all members:

• Deposit limits: Set your daily, weekly, or monthly deposit limit.
• Loss limits: Set a maximum loss limit for the period of your choice.
• Play time limits: Limit the amount of time you spend on the platform each day.
• Temporary break: Take a break from the platform for a period of your choice (1 day to 6 months).
• Self-exclusion: Permanently close your account if you feel that gaming is starting to have a negative impact on your life.

If you are concerned about your gaming habits or those of someone you know, we encourage you to visit the Responsible Gaming us for more information and available support resources.

8Data Security and Privacy

Maen55 takes the protection of your personal data very seriously. All information you provide to us is safeguarded in accordance with our Privacy Policy, which can be found at Privacy Policy page.

In summary, maen55 is committed to:

• Protecting all your personal and financial data using 256-bit SSL encryption.
• We do not sell, transfer, or disclose your personal information to third parties without your consent, except as required by law.
• Retaining your data only for as long as necessary for the purposes stated in the Privacy Policy.
• Grants you the right to access, correct, or request the deletion of your personal data.

9Account Restrictions, Suspension, and Closure

Maen55 reserves the right, at its sole discretion, to suspend, restrict, or close any user account without prior notice under the following circumstances:

• User suspected or found to be in violation of any part of these Terms and Conditions.
• User is involved in fraudulent activity, money laundering, or other illegal activities.
• User operates multiple accounts or shares an account with another party.
• User employs automation software, bots, or other manipulation tools.
• User provided false or misleading registration information.
• User found to be under 18 years of age.
• Maen55 is required to do so by the authorities or for legal reasons.

If your account is closed for legitimate reasons and not due to a terms violation, any remaining balance will be returned to you after the necessary verification process.

Users may also close their own account at any time by contacting the maen55 support team. Voluntary account closures will be processed within 48 business hours.

10maen55 Limitation of Liability

To the extent permitted by applicable law, maen55 shall not be liable for:

• Any financial losses incurred as a result of gaming activity on the platform, including losses from game outcomes that did not go in your favour.
• Service disruptions due to system maintenance, technical issues or circumstances beyond our control (force majeure).
• Losses resulting from unauthorised access to your account due to your own negligence in safeguarding your login credentials.
• Delays in transaction processing due to errors or disruptions from third-party payment systems.
• Indirect, consequential or special losses under any circumstances.

11Amendments to Terms and Conditions

Maen55 reserves the right to amend, update, or replace these Terms and Conditions at any time without prior notice. The latest version of the Terms and Conditions will always be available on this page with a clear update date.

It is your responsibility to review this page periodically to ensure you are always aware of the latest applicable terms. By continuing to use the maen55 platform after any amendments are made, you are deemed to have accepted and agreed to the amended terms.

If the amendments made are material and significant, maen55 will endeavour to notify members via email or in-platform notification at least 7 days before the changes take effect, except in urgent circumstances requiring immediate changes for security or legal reasons.

12Contact Us

If you have any questions, concerns or complaints regarding these Terms and Conditions, please contact the maen55 support team, available to assist you at any time:

• Live Chat: Available 24/7 directly from the maen55 platform — the fastest way to get help.
• Email: [email protected] — we aim to respond within 24 hours.
• WhatsApp: Number available on the platform after login.

Our support team speaks Bahasa Melayu, English, and Mandarin. We are ready to help you understand any part of these terms or any other aspect of using the maen55 platform.